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Self-Referral Information & Procedure for Pet Owners

There are situations where your pet may benefit from being treated by a Portland Vets’ surgeon. We offer a number of referral services, including laparoscopy and BOAS assessment, that are not always available at other practices. Sometimes your vet may recommend our vets, or there are situations where you may want to seek out these veterinary skills, advice or a second opinion.

To learn more about the referral disciplines we cover, and the procedures we undertake please read our Referral Services page.

If you wish to contact us to discuss your requirements with one of our friendly team.

Our daytime and out of hours phone number is 01342 327799.

Contact our team

 

In the meantime, you may find it useful to read answers to some of the common questions we are asked regarding our services.

Self-referral FAQs

In a word, YES! It’s not unusual for owners to request the help of another vet. What is important when you feel the need to ask for help from a second practice is not the fact you are doing it but the way you do it. As even when self-referring, it is important to understand when and why you need to get your vet involved in the referral process.

 

If you want to get a second opinion on your pet’s condition from one of our ‘First opinion’ / ‘general practitioner’ vets, then you can contact us yourself. You don’t need your current vet’s permission to do this.

In order for your pet to see one of our vets, they must first be seen by your regular vet.

Your vet will normally examine your pet before making arrangements for you to see one of our vets. You can ask your vet to refer your pet to Portland Vets.

Your vet cannot refuse to refer you to one of our vets unless doing so would be harmful to your pet. In most cases, this isn’t a problem, and you and your vet will jointly agree on whether Portland Vets offers the advanced diagnostics or treatment that your pet needs.

 

Not at all, in fact we regularly take referrals from many veterinary practices across the South East. This is one of the many benefits of Portland Vets being an independent practice. If you think you are in need of a referral, have a chat with a vet at the practice you are registered at and ask them to contact us.

 

Our fees are very competitive, enabling us to help your pet when the unexpected happens. If you’d like an estimate of the investment you’d need to make to help your pet please contact us.

 

No, not all practices are equal. Many do not possess diagnostic equipment like the state-of-the-art ultrasound and endoscopy kit we have invested in at Portland Vets. Many do not have the skills or experience to offer keyhole surgery.

Here at Portland Vets, clients (and pet owners who are registered at other practices) can access our referral services and facilities without having to travel miles to a specialist centre. We offer our referral services and work quite happily alongside many veterinary practices across West Sussex and the South East.

 

 

Guidance: pre & post op procedures

Below we offer some information for owners bringing pets in to us for treatment.

In advance of your visit, we’ll go through the list below with you and organise a time for you to bring your pet to the practice.

Before any anaesthetic or surgical procedures can begin, we must, by law, have a consent form completed. This will need to be signed by the owner or an agreed nominated ‘agent’ acting on the owner’s behalf, but they must be over the age of eighteen.

When your pet is dropped off, we will check the contact details we have as we require a contact number where we can contact you or your agent all day in case we need to speak to someone about treatment.

Please read the pre-op instructions for anaesthetic or sedation below for your pet.

 

If your pet is scheduled to have an anaesthetic or sedation please read and follow the following directions.

While no procedure or anaesthetic can ever be guaranteed safe, by following these instructions you help us to make your pet’s visit as smooth and safe as possible.

1. If your pet has been unwell or their condition has deteriorated before admission, please let us know.

2. Please do not give your dog or cat food after midnight the night before admission. This includes treats.

3. Please leave water available for your pet at all times unless you have been specifically advised not to. This applies to pets over 8 years especially.

4. Please take your dog for a walk on the morning of admission to empty their bladder and bowel. This helps prevent any accidents while they are under general anaesthetic.

5. Please ensure your dogs are clean if you regularly bathe your dog please do so in the days prior to surgery. A dog that comes in coated in mud will be much longer under anaesthetic while we meticulously clean the surgical site.

6. Cats should be kept indoors with a litter tray the night before admission so that you can be sure they have not been out hunting overnight (and to ensure they are actually around when the cat basket comes out in the morning!)

7. Your pet will be admitted at a set appointment time with a trained nurse who will be able to discuss any questions about the anaesthetic or procedure as well as give your pet a thorough check up. Please allow at least 15 minutes for this appointment and the paperwork. Please ask for an estimate of costs if one has not already been given to you at booking.

8. Pre anaesthetic bloods will be discussed at the time of admission. Routine blood tests check a patient’s liver and kidney function and for any underlying unknown problems. This is especially prudent in patients over 8 years of age.

9. We will take contact numbers for you and call, text or PetsApp you when your pet has woken from its anaesthetic to give you an update and confirm a time for discharge.

10. You will be booked a specific discharge appointment to go through the procedure and the aftercare that will be needed. Written care instructions will also be given to you at this appointment.

 

If your pet is scheduled to have an anaesthetic or sedation please read and follow the following directions.

While no procedure or anaesthetic can ever be guaranteed safe, by following these instructions you help us to make your pets visit as smooth and safe as possible.

1. If your pet has been unwell or their condition has deteriorated before admission, please let us know.

2. Please ensure food is available at all times before admission. It will also help us if you bring some of your rabbit’s favourite food with them on the day of the surgery.

3. Please leave water available for your pet at all times unless you have been specifically advised not to.

4. Your pet will be admitted at a set appointment time with a trained nurse who will be able to discuss any questions about the anaesthetic or procedure as well as give your pet a thorough check up. Please allow at least 15 minutes for this appointment and the paperwork. Please ask for an estimate of costs if one has not already been given to you at booking.

5. We will take contact numbers for you and call, text or PetsApp you when your pet has woken from its anaesthetic to give you an update and confirm a time for discharge.

6. You will be booked a specific discharge appointment to go through the procedure and the aftercare that will be needed. Written care instructions will also be given to you at this appointment.

 

After the procedure, our team will continue to monitor your pet during their recovery.

Once they are awake, your pet will be moved to a comfortable recovery room to rest. Food and drink will be offered, and dogs will be taken outside to stretch their legs and go to the toilet when they are ready.

We will contact you or your vet to let you know how the procedure went and arrange a time for your pet to be picked up.

During your pet’s discharge appointment, our team will provide you or your vet with any post-operative care instructions and schedule any follow-up appointments if necessary.

If your pet needs overnight monitoring, our team will discuss this with you.

 

Your pet has had a surgical procedure performed under general anaesthetic. Please read and follow the advice below to ensure he/she makes a swift recovery. If you are concerned about any aspect of your pet’s health following its operation then please contact the surgery.

Our daytime and out-of-hours emergency number is 01342 327799.

Your pet will be discharged by one of our veterinary team who will go through the procedure and aftercare with you.

Management of your pet

1. A clipped area may be present on one of your pet’s forelegs. This is where the anaesthetic was injected through an IV catheter. A little bruising in this area is not unusual and will recede with time. The hair will usually grow back in 4-6 weeks.

2. Your pet may appear drowsy. This is because of the anaesthetic and should wear off during the next 24-hours. They will also have had painkillers to keep them comfortable post-operatively. Your pet may in some cases been discharged with medication to continue at home. Please read the label and instructions carefully and dose as prescribed.

3. Your pet should be offered a small amount of food and water post operatively. They will have already been offered a meal in hospital. Do not be surprised if not completely hungry but please contact us if he/she does not return to full appetite over the next 24 hours. You will have been offered a recovery diet for the first meal.

4. Your pet may have a slight cough for 2-3 days post-surgery. This is normal and is due to the tube that is placed in the windpipe to deliver oxygen and anaesthetic during surgery. If present this cough will usually be mild and resolve after 2-3 days.

 

 

Contact our team

 

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Beth S.
Beth S.
1701597939
Ellie is absolutely incredible, such a brilliant, compassionate and understanding vet. I cannot thank her enough. Valerie has been so helpful too. We've had a lovely experience here recently, thank you all x
Tony F.
Tony F.
1701195261
The team in East Grinstead handled the death of our Yorkshire Terrier, Tatti, with great sensitivity and understanding, in what was a difficult time for us. Thank you so much. Tony & Lloika.
Daniel P.
Daniel P.
1700569190
Thankyou so much to the Team, and especially Lucy, was very anxious about bringing my cat in today, but I knew as soon as I had a chat with the nurse she put them nerves to rest. I would definitely recommend to anyone to bring their pet here!!! Thanks guys x
Cath S.
Cath S.
1700234838
We've always had such a great service from all the staff at Portland vets. With 3 dogs and a cat we visit regulary through the year for vaccinations, check ups and occasional illnesses/injuries.We recently had to say a sad farewell to our 18 year old cat Tigerlily and this upsetting event was made more bareable with the care and empathy given by not only the vet Lucy but the receptionist Jilly too.Over the past 9 years we've always had a great service with kind, welcoming staff who go the extra mile to make the patients vet visits as relaxing, calm and stressfree as possible.With a dog that is wary of strangers the staff have gone above and beyond to help Amber settle and are very understanding of her behaviour.We can't thank them enough for their excellent service.
mark Z.
mark Z.
1699974267
My Bloodhound stole and ate 2 large mince pies. I contacted Portland at East Grinstead, a totally professional member of staff answered the phone and recognized the serious nature of the situation. She made an immediate appointment and asked me to come in now. The short version is these vets know what they are doing, the staff we saw were outstanding. The Vet was one of the best I have come across, super knowledgeable and genuinely cared. I have no reservation about recommending this vets to anyone, without compromise they saved my dog from being seriously ill. Watson and I thank you all
Nicola H.
Nicola H.
1698951329
Always really helpful and caring. Cooper is a hound with a bit of beagle in there somewhere, hence he loves to sing, very vocal. Laura is a great vet, very thorough and explains everything and both my dogs love her. Wouldn't go to anyone else. A true professional. Thank you for always being there for my boys.
Lindsey B.
Lindsey B.
1697470750
Could not be kinder, what an amazing team thankyou for everything
Trevor DC G.
Trevor DC G.
1696930320
Best vets in East Grinstead. I used to take my cat here, and will do again I hope in future.
Chantelle A.
Chantelle A.
1694447557
I can not say thank you enough to the entire team at Portland vets for how well they looked after my little frenchie. It was such a worrying few days but knowing how well he was being looked after with the constant updates from nurses, really did help put our minds at ease. I wish you weren't so far away otherwise i'd have switched all my of my dogs over to you.
Paul C.
Paul C.
1694195481
Sensitive and caring. ❤️
pauline B.
pauline B.
1694021573
Lovely warm atmosphere staff very efficient and pleasant
Poonam D.
Poonam D.
1693749387
We recently moved all our animals to Portland vets in Horley and East Grinstead. I’m so impressed with the service I wish I’d move sooner! We receive full written details of any animal that undergoes any testing or surgery with very clear details of their results, a phone call before and after, and also photos of the animal whilst they are recovering from surgery with updates to how their recovery is going. The vets always gets back to us within the same day and all the staff always have a smile on their faces, nothing ever seems to much to ask! I absolutely adore Charlotte at Horley, she is just amazing!!
Alice S.
Alice S.
1693665468
So lucky to have such a great Vets in East Grinstead!
Patricia W.
Patricia W.
1693474776
Very good food and service 👍
Rebecca M.
Rebecca M.
1692995634
I can’t express how wonderful Portland vets have been. My little pug Daisy has been very unwell, everyone involved in her care has been fantastic. From the Vet Laura, who has been super attentive, updating us on Daisy’s condition and being so compassionate and professional. To the reception staff who have been so polite and helpful. I cannot thank you enough.
Sandra G.
Sandra G.
1690805717
Very lovely staff and the vets are great to go to looks after your sick animal
H B.
H B.
1689170288
I have been going here for several years now, really friendly team, quick to respond on email and phone, great vets and very knowledgeable. Also one great vet here too for exotic pets. There is enough parking, easy app for mobile as well to contact the team and in a good location.
denise G.
denise G.
1688800930
Could ask for better treatment from the reception staff to the vets very proffesional and more than helpful. Everything explained as well
Vince T.
Vince T.
1688673952
Excellent care, always. Nothing is to much trouble, all staff kind, caring and understanding, with the best receptionists. Always able to book an appointment, even at short notice, and they have always treated my dog as if it was 1 of their own, so lucky I found them.
Daniela G.
Daniela G.
1688483311
Always super nice! My cat absolutely loves going to the vet. I had an emergency some months back, and they were ready to help and did help after my cat fell off a flight of stairs. I would definitely recomend
Pat N.
Pat N.
1687940061
Brilliant service very caring staff, appointment went well
Dave M.
Dave M.
1686323799
Couldn't be happier with the service and care. They look after my Akita and my cats, nothing is too much trouble.
Tina B.
Tina B.
1682770866
Sadly, we had to say goodbye to one of our dogs recently. From my tearful telephone call to book the appointment, right through to her passing with the vet's help, we were dealt with in the most caring, compassionate and sensitive way. The staff at this practice are the best and I wouldn't take my pets anywhere else.
Kathryn
Kathryn
1682714666
Really friendly vets! Best we’ve been to! The staff are very friendly, their customer service is great, and they also have a useful app where you can send photos if you think your pet might have an issue, and it saves having to make an unnecessary appointment if they don’t! :)
Gary H.
Gary H.
1682495147
Lovely staff who take the time to explain things fully. They look after our pets beautifully.
S B
S B
1681673343
Lovely place. The vets, the staff and the whole set up. Unlike many places they respond promptly and helpfully to emails too!
PAPER
PAPER
1681320757
Kindest staff ❤️
Jan H.
Jan H.
1680028948
Really great service, compassion from all the team here. Thank you All
David P.
David P.
1677911115
Great team
John W
John W
1677668030
We had the very sad journey today and I have to say everyone was amazing. Our vet gave us an honest view and after some time we decided to let our treasured dog to sleep. The time given while the decission was made and throughout the process was amazing, nothing was rushed, nothing was any trouble, everything was explained and while this was our first time with this vets I would recommend them to anyone. Amazing care for our feelings and the attention paid to make this process as best it could of been was just amazing. While I am heart broken as are my children I have to say everything was handled with the upmost of care and respect and I shall be eternally greatful for the way everything was dealt with. RIP our amazing Harry. Thank you all for your help and support last night.
MsV V.
MsV V.
1677325579
I had to take my cat (Molly) to a vet quite urgently and wasn't registered to one.Portland Vets were fantastic. From making my initial call through to when we arrived, seeing the vet and leaving.Everyone was so lovely. A special thanks to Katy, the vet. Katy was so thorough with Molly and with us too. We fully understood everything thanks to Katys explanation.Thank you so much to all at 'Portland Vets' ❤️
Steph R.
Steph R.
1673965291
Really happy with Portland Vets. They are friendly and approachable and the service is much better than other vets I have used.
Paul W.
Paul W.
1671748565
Fantastic with our dogs.
Debra B.
Debra B.
1669590485
Caring, attentive vets, veterinary nurses and very helpful receptionists.
Gill C.
Gill C.
1667513244
Very friendly and knowledgeable vets. Our pet tortoise goes there to hibernate and they keep us fully informed at all times.
Larissa G.
Larissa G.
1666450307
Clínica veterinária excelente!!
Jamie T.
Jamie T.
1660717925
So much time and care given. Never rushed. They go above and beyond. This place is brilliant
angela T.
angela T.
1659092686
I had to take ou dog to this practice for an out of hours emergency appointment, we are registered with their Horley branch. They were amazing with him, he had to be admitted over night and needed emergency surgery the next morning. Fantastic service from the moment you step in the door, communication was brilliant, talked through every step of the way, it was a horrible weekend of worrying made a whole lot better knowing he was in the best possible hands.I'm pleased to say he is doing well but even if he hadn't come through I know he wouldn't have had a better chance than with this team. I have owned dogs for over 30yrs and had them as a child so im speaking from experience with different vets over many years, these vets really do care about your animals, I actually chose these vets when an awful large chain took over my previous vets because I had used the lovely Laura before at one of her previous positions and although she doesn't work at Horley I knew if she worked for the company then they had to be a good team as I know she is a vet that cares for the animals, I've so far not been proved wrong as every vet we have seen has been great. We were lucky enough to have Laura look after our dog and perform his operation, as I said before it was so lovely to know he couldn't have been in better hands. I just wish you were 24/7, although he still received great care from the out of hours vets, they are all based such a long way away from us, I wouldn't want to be taking a sick animal that far, thankfully moving him from you was only half the time it would have taken from home. I understand the reasoning behind it all, it is just a shame it's all going over to the large chains again, I think private hospital care would have been cheaper and they knew we didn't have insurance cover as we had already reached our limit.**I need to point out my concern over prices is with Vets Now and not with Portland Vets, for all the surgery and treatment he received from Portland I believe their pricing was very fair, it was the price for the care at Vets Now that really hit hard, I know it is out of hours but so was Thursday and Friday night at Portland!
Alison F.
Alison F.
1657386543
I took my cat Patch in today, this was his final journey, I would just like to thank Alex and the staff for showing Patch and myself care and compassion. I really appreciated. Thank you
Laura H.
Laura H.
1657274809
My goldie recently came for an op and I was so impressed and grateful for the amazing care he (and I) recieved.Thank you 😊
Sue B.
Sue B.
1657214623
All good, arrived 5 mins early, seen straight away. Routine appt so no stress involved for pooch. Saw one of her favourite nurses.
Chantal C.
Chantal C.
1654253581
Always receiving great service when my cat needs it. Staff is very professional and friendly. I have a fearful cat but she feels comfortable to be handled by the vets.
Paul A.
Paul A.
1648831115
Always friendly and giving you the confidence to leave your pet in their hands
PFH S.
PFH S.
1646258723
Thank you to the whole team for all the care today to Annie during her surgery.5 Star service from being greeted at reception, meeting the vet for pre-op assessment, to updates from the nurses and handover tonight on collection.Annie has had better care than a human would get in a top private hospital.
Patrick R.
Patrick R.
1644909974
Super friendly staff!
Adrian F.
Adrian F.
1644663799
My cats go here and there so good with the cats the staff are brilliant friendly
Megan D.
Megan D.
1636889173
Wouldn't trust anyone else with my puppy!!
Chrissie
Chrissie
1636885734
They have really looked after our cat well. We usually see Lucy (vet) and really feel like she cares.
Cara T.
Cara T.
1632690494
When my nervous 6mth old kitten went in for her post op check, the vetinary nurse made my kitten feel very comfortable by offering her treats and being very careful with her
Geoff 1.
Geoff 1.
1631095286
Very compassionate staff when our greyhound needed to be euthanized, cannot fault
Emma P.
Emma P.
1630693705
Brilliant vets, genuinely care about your pet, great service and advice can highly recommend
Matthew W.
Matthew W.
1629991744
Always very helpful and fantastic service we have always used this vets. The dog even got a get well card 👍 thank you Portland road vets
Lozza P
Lozza P
1627474693
Amazing practise. The staff are amazing. They always look after my hamster, Champ, making sure he's all better again. They explain things well and make sure I know I am making the best decisions for my hamster. Laura, Katie and anyone else involved, Thank you so much for looking after my lil' bean.
Jess E.
Jess E.
1625558800
So much care given to my puppy especially when he has had to have an operation recently. He loves it there 😍
Lizzi P.
Lizzi P.
1625223795
Absolutely love this Vets. Everyone is so friendly and understanding but most of all my dog Diesel loves it to. As soon as we start walking up Portland Road he knows exactly where is going and is pulling on his lead to get there. Absolutely recommend this Vets.
Belinda C.
Belinda C.
1624308060
1st class service from staff and operation on our Missy, loved the little touches like the photo off our dog settled in her room. Very friendly helpful staff.
Steve L.
Steve L.
1622533952
My own pets and our daughters have always been given the very best treatment. Lovely vets, nurses and reception staff.
Lorraine B.
Lorraine B.
1621678941
The Vets, Nurses & all the staff are professional, lovely and kind to all the animals. My puppy Olive loves visiting the vets ! She gets very excited when we walk up the road and into the car park !
nell
nell
1621081078
We moved our rabbit’s care to Portland Vets and I am so glad we did. When open, in pre-pandemic days, the clinic and waiting room are clean, calm spaces, designed with the animals in mind. All the staff here are so lovely, enthusiastic and competent. Lucy in particular is one of the best vets our buns have ever been seen by. She explains things so well and has such a lovely manner. Must also mention that the reception team are very helpful and friendly. Really recommend this practice.
janet B.
janet B.
1619250543
Staff are so helpful And caring when my cat purdy fell asleep.❤
Susan A.
Susan A.
1614530691
Excellent and compassionate veterinary care.
Debbie L.
Debbie L.
1610896727
Really looked after our pup 😁
Nigel G.
Nigel G.
1610034314
Everybody is always very caring and professional.
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