In case your pet becomes unwell, sustains an injury, or consumes/comes into contact with a toxic substance and needs urgent veterinary care, below are the details of our emergency pet care provision.
During Normal Hours: | Call us: 01342 327799 |
Our Location: | 27 Portland Road, East Grinstead, West Sussex, RH19 4EB |
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Parking: | Free onsite client parking in a town centre location |
Disability Access & Parking: | Parking space & ramp access and a disabled toilet |
Out of Hours: | Until 10pm Mon-Fri & 4pm on Saturdays:
Call us 01342 327799 |
Vets Now: | After 10pm weekdays, 4pm Saturdays & Sundays/Bank Hols:
Call Vets Now Tunbridge Wells on 01892 458610 |
Always call first to give our team time to prepare for your arrival AND please inform us that it is an emergency.
You will receive advice over the phone and/or be instructed to bring your pet to our East Grinstead practice, where we will endeavour to make one of our vets available to assess your pet as soon as possible.
Please note that our Emergency Out-of-Hours service is primarily for our registered clients. However, we are happy to see unregistered clients if necessary – for this service there is an additional surcharge, see below:
Portland Vets provides an Emergency Out-of-Hours service until 10pm Monday to Friday. On Saturdays we operate this service until 4pm. To be put through to our emergency vet-on-call, call our normal practice line – 01342 327799.
Outside of these times, Sundays and Bank Holidays, new emergency cases will be admitted to a specialist emergency clinic at Vets Now in Tunbridge Wells 01892 458610.
Vets Now Tunbridge Wells – Map
The reason our own veterinary team does not accept emergency cases after the times mentioned above is so we can ensure our team are well rested and they are performing to a high standard the following day for our clients. During the week and on Saturdays, our dedicated veterinary nurses will be on site to ensure your pet is well looked after and if it comes to 4pm Saturday and your pet is still not able to be discharged, we will arrange them to be transferred to our emergency care provider so their treatment can continue.
Please note that our Emergency Out-of-Hours service is primarily for our registered clients. However, we are happy to see unregistered clients if necessary – for this service there is an additional surcharge of £47.50.
We like to be transparent with our clients when it comes to veterinary treatment costs and our team will always be happy to provide estimates when requested.
For your pet’s Out-of-Hours initial consultation, there is a charge of £173.00 (plus the non-client surcharge, if applicable, of £47.50).
After 10pm weekdays, weekends and Bank Holidays, this increases to the Vets Now emergency rate of £248.00 plus £82.50 for the consultation.
Other treatments your pet needs will be charged on top of this.
As with all veterinary treatment, and as is set out in our Practice Terms and Conditions, you are liable to pay for your pet’s treatment at the time of the appointment. If you then wish to claim for your pet’s treatment from your insurance company, our team can assist you with this process. To find out more about how we can assist with an insurance claim, visit our Pet Insurance page.
We have outlined a few things to expect if your pet unfortunately needs to see our team for an emergency appointment.
Call Portland Vets immediately if your pet is suffering from one of the following: