Covid-19 Practice Protocol (updated 16/09/21)

Throughout the pandemic, Portland Vets’ priorities have been to maintain a high level of patient and client care and to ensure the safety and wellbeing of our staff. Most of our team are fully vaccinated now and we are making a staged return to pre-Covid ‘business as normal’. We are relaxing some of our protocols in order to welcome pets and owners back into the building where possible. This has been implemented at all branches.


Face coverings

  • are requested to be worn when entering the building



  • will be in a consulting room
  • can continue in the car park if the client prefers


  • is open for informing us of your arrival, collecting medication, booking appointments and making payments
  • has a maximum capacity please see signs at each practice


Waiting area

  • you will be asked to take a seat just before your appointment to minimise the time in the practice, reception will inform clients of timings on arrival


We very much appreciate the support that we have had from our clients since March 2020 and hope that you understand why we need to keep some restrictions in place for a little while longer. If you have any questions, please don’t hesitate to ask.

Portland Road Veterinary Surgery Vet Reviews


Simply the best .... I've been going here since they opened (wellover a decade) as we moved to the area at a similar time as they opened. I'm very fussy and this bunch are fantastic. I'll always be biased with regards to Jenny Christopherson as she was the first vet we trusted. I don't like getting to know new vets but Portland hire well. With any new member of staff anywhere there's a beginning where they're finding their feet and are a bit green. But here you can always ask for another vet you know if your bothered by that. Love their Edenbridge site too, is very calm.
East Grinstead site receptionists shouldn't be overlooked, simply amazing! A fabulous team who are more than the job title for sure! - Oct 2016

Nicola Board November 3, 2016

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Keeping your pet fit and healthy is the cornerstone of our caring practice. It is ultimately what we all want for our pets! We are your A-Z provider of health care. Read more for details of Pet Health Plans and all we can do to maintain your pet in tip top shape!

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When your pet is ill it can be a very worrying time. Our Practice is able to offer you and your pet an extremely high level of both expertise and facilities. Our vets have been chosen for their compassion as well as their considerable skills and will always be happy to discuss diagnostic and treatment plans. Add in our our 24 hour onsite Veterinary Care (Mon-Fri) and your pets are in safe and caring hands! Our facilities include

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Providing our clients with a 24 hour emergency service is part of our dedicated promise to you and your pet. Our hospital care is outstanding with a qualified Veterinary Surgeon or Veterinary Nurse caring for their hospitalised patients all night.

If you have an emergency requiring medical attention outside of working hours please initially call the surgery on 01342 327799.

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With town centre location, and client parking whilst visiting the practice.

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Our Practice

Our Mission Statement

Portland Vets is a family-owned, independent, small animal veterinary practice that offers the highest standards of patient and client care.

We provide tailored, individual care to each of our patients by

  • Having skilled and experienced clinical staff with up to date knowledge and varied areas of interest
  • Prioritising preventative healthcare and animal wellbeing
  • Investing in modern equipment and facilities
  • Offering a wide range of treatment options

We meet the needs of our clients by

  • Providing excellent customer service
  • Holding consultations by appointment throughout the day
  • Being transparent with our fees
  • Creating an open, friendly atmosphere that enables effective communication


Take a visual tour around our fabulous practice see “behind the scenes” and our team at work.