Portland Group East Grinstead Edenbridge Crawley Online Shop

Pet Euthanasia and Bereavement

The passing of a beloved pet can be a devastating experience. At Portland Vets, we understand that your pet is a member of your family, so we know how difficult it can be to make the decision to book their final appointment. As a practice we are committed to providing you with a professional, compassionate and respectful service as we assist you through this distressing time.

To speak to our team or to book your pet in at our Horley clinic, please contact us.

Contact our team

 

What services do Portland Vets offer?

Our team is made up of animal lovers who understand the emotions of grief, loss and guilt that come with this decision. On this page we have provided a summary of the different options available and we are always happy to discuss your pet’s individual case, personality and what would be best for them.

Click on the titles below to learn more about each option.

 

We try to complete euthanasia appointments at a time when the surgery is quieter so that you can take as long as you need. We have a consult room designed with these types of appointments in mind, that has an exit directly onto the car park. This way you do not have to walk back through reception and you can spend as much time as you need saying goodbye. You have the option to be present for the entire appointment or, if you are struggling, our nursing team is happy to step in and handle your pet with love and compassion. As animal lovers, our team will always work with you to ensure that your pet’s experience is as peaceful and stress-free as possible during their final moments.

 

During the procedure, a small amount of hair may be clipped from your pet’s leg (or ear for rabbits), and a soft, flexible catheter will be inserted into a vein for comfort. This is similar feeling to having blood taken. The catheter is taped and bandaged in place and your pet can be cuddled, held on your lap, or positioned in a way that is comfortable for them. An intravenous injection of an overdose of anaesthetic will then be administered, which takes only a few seconds and is completely painless. However, some pets may object to being held or to the noise of clippers. In this case, we can give them a dose of sedative before administering the overdose of anaesthetic. This may take a little longer, around 15-20 minutes, but it can be a good option for pets that may feel stressed. We will always use our experience and understanding to make this moment as peaceful, dignified and loving as possible.

 

We use the services of The Surrey Pet Cemetery and Crematorium following euthanasia appointments. They are a caring and professional team who offer a number of options for your pet’s cremation.

  1. Communal Cremation – your pet is cremated and a small token of the cremains are scattered at the cemetery. With the communal option you do not get any ashes returned to you.
  2. Special Cremation – your pet is individually cremated and you have the following options to choose from:
  • Cremains returned within a scatter box
  • Cremains returned within a wooden casket with an engraved name plate
  • Cremains buried at the cemetery in a chosen grave
  • Cremains scattered in the garden of remembrance

They will collect your pet from us following the euthanasia appointment and if ashes are requested, your pet’s ashes will be returned to the surgery. Alternatively, you can choose to take your pet directly to the crematorium during working hours. For further information please look at their website using the link above.

Alternatively, if you prefer to take your pet home with you following their euthanasia for a burial, our team can advise you on the practicalities of this.

Please note that it is very normal to find the loss of a pet very difficult.

If you would like some extra support please contact the surgery or alternatively call the Pet Bereavement Support Service  on 0800 096 6606.

 

 

Euthanasia at home

Euthanasia at home can offer a more peaceful and comfortable experience for some pets and their owners. Our team is available to visit your home at a mutually convenient time. If you prefer a time outside of our regular hours, we recommend contacting Jeremy at ‘Coming Home Vet’. They are a dedicated home euthanasia veterinary service with years of experience and offer visits at any time of the week. They provide compassionate and supportive care for all family members. Please reach out to us to discuss options for home euthanasia.

Contact us

 

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William S.
William S.
1699641747
Lovely vet, although it's not somewhere you want to be the facility is very clean as you'd expect and the staff are all lovely, you can tell they have a passion for the work they do.
Megan D.
Megan D.
1699113415
The best bets around! Wouldn't trust anyone else with my doggos! Thanks again team for all you do!
Elaine S.
Elaine S.
1697218536
Staff were very helpful and saw my fur baby same day
kasi O.
kasi O.
1697129049
Friendly staff who are always kind to my cat.
Alison B.
Alison B.
1695846435
Excellent. My cat is feisty and the vet was super with her.
Mucky P.
Mucky P.
1695722106
Very caring and compassionate staff. We wouldn’t go anywhere else 🥰
Patricia B.
Patricia B.
1695648272
Always helpful and know what they are doing
Claire P.
Claire P.
1695278645
So helpful and understanding. Was seen very quickly. Thank you.
Stephen T.
Stephen T.
1694776423
Great vet and very helpful
Poonam D.
Poonam D.
1693749326
We recently moved all our animals to Portland vets in Horley and East Grinstead. I’m so impressed with the service I wish I’d move sooner! We receive full written details of any animal that undergoes any testing or surgery with very clear details of their results, a phone call before and after, and also photos of the animal whilst they are recovering from surgery with updates to how their recovery is going. The vets always gets back to us within the same day and all the staff always have a smile on their faces, nothing ever seems to much to ask! I absolutely adore Charlotte at Horley, she is just amazing!!
dean M.
dean M.
1693318942
Always helpful and pleasant
Kat B.
Kat B.
1692469545
❤️
Tony H.
Tony H.
1692437644
Excellent.
Sandra G.
Sandra G.
1690805680
Very friendly staff great place to go to with you animals
Alison G.
Alison G.
1688985564
Knowledgeable and caring staff.
Theresa G.
Theresa G.
1687767164
Portland Pets go above and beyond. The staff are so friendly, professional and knowledgeable. The premises are clean and tidy and morning is too much trouble. Highly recommended.
Libby F.
Libby F.
1687335109
Very professional, caring, and compassionate
Adrian P.
Adrian P.
1683276637
Great service, no wait. Lovely people
Kelly H.
Kelly H.
1683214405
Great vets. The service is always brilliant
Stephanie H.
Stephanie H.
1682700980
I changed vets recently since getting two kittens after a terrible experience somewhere else. Portland Horley have been absolutely incredible and very supportive. I had to take my kitten in for an emergency appointment today and everybody was so calm and helpful, it definitely eased my own anxiety and I am so grateful. Thank you!
Craig S.
Craig S.
1677325308
The staff were all very polite and efficient, and rhe vet did fabulous job giving our kittens their first vaccine.
Dave M.
Dave M.
1677100379
Lovely people who actually care about the health and well-being of the animals in their care. Can't recommend them enough.
Tim R.
Tim R.
1676466010
Fantastic people always so helpful.
Jordan S.
Jordan S.
1672909115
Amazing practice with amazing staff :)
Cary C.
Cary C.
1671358419
Very friendly, helpful and knowledge staff. It is the best place to take my fur baby in the area!
DulceMamaMX
DulceMamaMX
1671134234
Great place and very lovely people attending.
Stephanie F.
Stephanie F.
1668947097
Brought my bulldog puppy to our vets (Portland Vets) with a very obvious issue. He was losing blood from his private’s, and was very scary for my children and I.Charlotte saw us and diagnosed immediately with a urethral prolapse.She was kind, compassionate and thorough.They were all so caring and accommodating from start to finish.He had surgery arranged, followed by medications and after his surgery, they sent me a what’s app pic of our boy, offering us much reassurance and consideration for our worries for him.His post op checks were always on time, never late seeing us and thorough with their explanation of all aspects of his condition and aftercare.I highly recommend this Vet practice.I feel they loved my puppy and would bend over backwards for him. This was so important for us, considering the type of issue we come against with him, also being highly anxious about him being put to sleep, being a flat faced breed & only 5 months old.The reception staff are so welcoming, and friendly and made a fuss over my boy, who is young and a little scared to begin with.Soon enough he was calm and loving the staff, receiving his cuddles.Thank you for being excellent!
J S
J S
1668016180
They did what they could for my little girl, but sadly she was lost to some form of aggressive cancer recently that no one could help. She was never scared to visit here, quite the opposite. Vets are expensive, period, but they handled my insurance claims well here.
a healing touch G.
a healing touch G.
1667420049
Staff are always friendly
Barbara F.
Barbara F.
1667074166
Brilliant service kind are caring staff. Nothing to much problem.
Sally R.
Sally R.
1666608864
Had to have a emergency appointment this morning for my Cat Lizzie. Staff and receptionist were fantastic. Would highly recommend Portland Vets.
Anne B.
Anne B.
1666120792
Very caring and reasonable prices.Staff are lovely.
Chris D.
Chris D.
1662748034
Great friendly service & always happy to help answer any questions or concerns with advice
Lee K.
Lee K.
1660992569
Fantastic vet practice, I would highly recommend, staff are extremely friendly and understanding when it is needed..we unfortunately had to say goodbye to our cat chewy a couple of weeks ago and the compassion they showed was amazing, sending a sympathy card was a very nice gesture and much appreciated.
angela T.
angela T.
1658913994
The vets and whole team at portland are fantastic. We haven't been in that many times but when you do go there is always such a warm welcome from everyone, it feels personal like vets used to in the olden days!! There is a real team/family feel to the place. I only wish they could offer a 24/7 service but totally understand its not that easy, that said their out of hours service at East Grinstead is also second to none, we unfortunately had to use this service last week but it was well worth the drive for first class care for your pets. Selfishly I probably should stop recommending them as I don't want them to go so busy I can't get an appointment!!!!Fantastic vets, fantastic nurses and brilliant receptionists, thank you all!
Ryan N.
Ryan N.
1657268370
What an amazing Vets, Portland Horley are.We run a busy Boarding Kennels and at times, dogs in out care need to see a Vet, as a Kennel owner there is nothing more worrying than looking after someone else Dog and it becoming sick and unable to see a Vet quickly. Portland Horley have never let me down, always taking the worry off my shoulders and fitting me in, and seeing to the Dogs so quickly, kindly and professionally. Even 15 mins before they closed (Sorry)Portland really are the best Vets I have come across.Thank you to all, including the Reception Team. Ryan @ Tagzvondeni Kennels
Robin P.
Robin P.
1652279387
Very knowledgeable vet. Sensitive to our older dog.
Caroline H.
Caroline H.
1646252506
Brilliant vets that diagnosed our dogs problems very quickly. Got her the specialist help she needed and saved her life.
guy S.
guy S.
1645456857
Very helpful, friendly and local
Sophie B.
Sophie B.
1644069928
I have always called up late minute for an emergency appointment and they have always fitted me in within an hour on a Saturday. Everyone’s polite and friendly - just want you want for your fur baby!
Paul Fennell (.
Paul Fennell (.
1642256210
Brilliant staff ,nurses and vets.100% invested in your animals welfareThey take the time and effort to fully explain everything and really want to know about your animals welfare and upkeep.Great venue and great vets
Paul P.
Paul P.
1642183904
Very helpful and friendly staff.
Matthew H.
Matthew H.
1642066928
Always very friendly and professional
mark Z.
mark Z.
1641840044
Brilliantly just outstanding. Highly recommended
Megan
Megan
1638202397
I have two bunnies and would recommend Portland to any rabbit owners in or around Horley! They are super kind and informative, and every staff member I've ever met, from receptionist to nurse is super lovely and friendly. Very reasonably priced too, not a very that you feel ripped off by. They truly care about the animals. Would give a 6/5 if I could!
Dave P
Dave P
1636624764
First time visiting Portland in Horley with our two nine week old kittens. The staff are lovely. Caring, attentive and welcoming. So glad we chose Portland for our two little pocket rockets!
Stuart H.
Stuart H.
1636022308
Top vets on area.
Gergana K.
Gergana K.
1635554963
Excellent service, very kind staff and lovely place for the pets! Glad that I found them!
Zena P.
Zena P.
1633027704
Good value for money friendly staff
Lucy S.
Lucy S.
1631629372
Great vets, really care about the animals and lovely helpful staff.
Joanna W.
Joanna W.
1631471228
Super friendly and helpful. My dog has always been comfortable around the staff
Frans C
Frans C
1630157904
A cheerful person at reception, vetenary was professional, approachable and helpful, good parking facilities,all staff informative and forthcoming with advice on animal welfare.
John H.
John H.
1628875374
They are the best Vets in the area. I would not use anyone else. They treat the pet owner with respect.
Andy W.
Andy W.
1627969277
Choosing somewhere for your pets is always difficult as you have to trust the people looking f after your pets. Portland vets have been absolutely fantastic, they are 100% there for the animals and not the money. They always provide really good advice and information without trying to sell unnecessary treatme to and procedures etc. Our cat always comes first and not their pockets. Genuine staff and would recommend anyone to take their pets there
Ed D.
Ed D.
1626453170
Fantastic people here. Fully checked out fur baby and clear concise explanation on what they did and what we need to do to get her on the mend.
Joanne M.
Joanne M.
1625939388
I can't honestly rate this vets enough, the staff on reception are so polite and friendly, the vets itself is clean and tidy and with a great choice of doggo toys to buy when you feel like a guilty pawrent. Charlotte is amazing, it's nice to have a vet who explains the process and who is also non judgemental and really cares and clearly knows her stuff.So pleased I've found you guys. Keep up the great work x x love mia and family
asbo01
asbo01
1624919818
All staff very caring and friendly. Been with chickens and rabbit and their care for both has been knowledgeable and and reassuring.
Belinda C.
Belinda C.
1624308277
Very friendly, helpful staff. Both our dogs enjoy going into Portlands Vets and enjoy the treats and attention from the lovely staff. They are passionate about our dogs health and welfare
Wilsons W.
Wilsons W.
1624194661
I had to take my Flo here last week, we knew she was going to be put to sleep so it was very emotional. In spite of the Covid restrictions the vet I spoke to was very patient and understanding. And said we could be with her at the end..I didn't go in I didn't want to see her go really. But I could have which is good!
Clive F.
Clive F.
1621258381
Probably the best vet practice in Surrey.Family runs. Not with Vet medicAlways polite, treats you with common curiosity.Very professional everything they do, and treat you with empathy to their clients and animals.
chris G.
chris G.
1619462337
Portland pets are absolutely fantastic and I am grateful for thier help and support with our cat lily.
Declan C.
Declan C.
1618680381
Great vets. Staff are very friendly and helpful
Mark J.
Mark J.
1618414166
Best Vets in the County if not Country!
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