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Emergency Vets in Horley & East Grinstead

In case your pet becomes unwell, sustains an injury, or consumes/comes into contact with a toxic substance and needs urgent veterinary care, below are the details of our emergency care provision.

Always call first in an emergency

During Normal Hours: Call us: 01293 782684
Our Horley Location, Parking & Disability Access: 8 Sangers Mews, Horley Row, Horley, Surrey RH6 8DH

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Free onsite client parking in a town centre location.

Disabled parking space & ramp access and a disabled toilet

Out of Hours: Until 10pm Mon-Fri & 4pm on Saturdays:

Call our East Grinstead practice: 01342 327799

East Grinstead Location, Parking & Disability Access: 27 Portland Road, East Grinstead, West Sussex, RH19 4EB

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Free onsite client parking in a town centre location

Disabled parking space & ramp access and a disabled toilet

Vets Now: After 10pm weekdays, 4pm Saturdays & Sundays/Bank Hols:

Call Vets Now Sutton on 020 8127 0393

MAP

 

Emergencies during our opening hours

Always call first to give our team time to prepare for your arrival AND please inform us that it is an emergency.

You will receive advice over the phone and may be instructed to bring your pet to our Horley practice (or East Grinstead depending on the time of your call) where we will endeavour to make one of our vets available to assess your pet as soon as possible.

Horley normal opening hours

Call us now

 

Non-clients

Please note that our Emergency Out-of-Hours service is primarily for our registered clients. However, we are happy to see unregistered clients if necessary – for this service there is an additional surcharge, see below:

 

Out of hours information

Portland Vets provides an Emergency Out-of-Hours service until 10pm Monday to Friday. On Saturdays we operate this service until 4pm. To be put through to our emergency vet-on-call, call our normal East Grinstead practice line – 01342 327799.

Outside of these times, Sundays and Bank Holidays, new emergency cases will be admitted to a specialist emergency clinic at Vets Now in Sutton.

Vets Now Sutton – Map

The reason our own veterinary team does not accept emergency cases around the times mentioned above is so we can ensure our team are well rested and they can perform to a high standard the following day. Our dedicated team of veterinary nurses will be on site to ensure your pet is well looked after and if it comes to 4pm Saturday and your pet is still not able to be discharged, we will arrange them to be transferred to our emergency care provider so their treatment can continue. To learn more about our team of vets and nurses, visit our Meet the Team page.

Please note that our Emergency Out-of-Hours service is for clients that have been seen by our practice within the last 12 months. However, we are happy to see clients outside of this requirement if your pet needs treatment. However, it is important to note that if this is the case then there is an additional surcharge of £47.50.

 

We like to be clear with our clients when it comes to any treatment costs and our team will always be happy to provide estimates when requested.

For your pet’s Out-of-Hours initial consultation, there is a charge of £173.00 (plus the non-client surcharge if applicable of £47.50).

After 10pm weekdays, weekends and Bank Holidays, this increases to the Vets Now emergency rate of £248.00 plus £82.50 for the consultation.

Other treatments your pet needs will be charged on top of this and the treating vet will be able to provide you with an estimate.

As is set out in our Practice Terms and Conditions, please remember that you are liable to pay for your pet’s treatment at the time of appointment, whether or not this is an emergency consultation. If you then wish to claim for your pet’s treatment from your insurance company to reimburse yourself, our team can assist you with the documentation for this process. To find out more about how we can assist with an insurance claim, visit our Pet Insurance page.

 

We have outlined a few things to expect if your pet unfortunately needs to see our team for an emergency appointment.

  • When calling the normal surgery number, you will hear the voice message which gives you the option to be put through to the emergency vet. This will be either one of our team or the Vets Now Emergency Centre depending on the time you call.
  • Please DO NOT just turn up at our practice – always call ahead first so we have some warning and can have a vet ready to deal with your pet if urgent treatment is required.
  • When you speak to the vet on-call, they will ask you questions about the emergency and what your pet’s condition is like. If somebody is making the phone call on your behalf, ensure they know the details of what is wrong with your pet.
  • Depending on the vet’s assessment, they will advise you to come straight to the clinic for treatment or will advise you of costs and treatments if your pet’s condition is not life threatening.
  • Again, depending on your pet’s condition following the vet’s assessment, you may need to make some big treatment decisions. It is worth familiarising yourself with your insurance policy or figuring out what kind of lifestyle you would be happy for your pet to lead to make sure that, if something were to happen and your pet required time-critical treatment, financial constraints or family decisions will not hinder the speed of treatment.

 

 

Types of emergencies that need urgent treatment

Do not delay calling us here at Portland Vets if your pet has one of the following types of emergency:

  • Poisonings – keep the packaging if possible and try to ascertain how much of the poison your pet has ingested/come into contact with. The vet will contact the Veterinary Poison Information Service (02073 055055) whilst you are on route to the surgery with your pet which will save valuable time when working on treatment and they will need information about the type of poison involved. Remember, normal household items and food can be poisonous to our furry friends so familiarise yourself with common poisons and ensure they are out of paws’ reach.
  • If your pet has been involved in a road traffic accident.
  • If your large breed dog’s stomach is suddenly bloated.
  • Any kind of breathing difficulties.
  • Persistent diarrhoea and/or vomiting.
  • Male cats attempting to frequently urinate but passing little or no urine at all.
  • Any other condition that is making your pet suddenly or seriously ill.

 

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Edwige E.
Edwige E.
1713886722
💯❤️
Lucy
Lucy
1705781398
I always recommend Portland Vets to anyone looking for a Vet. We always get fast appointments and great care every time we go. Today we came in for an emergency, less than ten minutes from our call we were in to see a vet for our cat who had gone into sudden heart failure and was having an episode. We had many updates from Portland while he was in their care throughout the day. His condition is very sad, but he’s back home and doing much better thanks to Portland Vets and we trust them to help us care for him whatever happens.
Selina W.
Selina W.
1704372716
Very helpful receptionists and caring vets and nurses
Jasmine H.
Jasmine H.
1702980331
The most friendly and caring people I’ve ever met I trust them completely with my pets
Maggie S.
Maggie S.
1701462317
Portland Vets Horley. We recently had a scary experience with our 12 week old puppy. The team was very supportive and helpful. We are so grateful for all of the work they have done! Thank you!
William S.
William S.
1699641747
Lovely vet, although it's not somewhere you want to be the facility is very clean as you'd expect and the staff are all lovely, you can tell they have a passion for the work they do.
Megan D.
Megan D.
1699113415
The best bets around! Wouldn't trust anyone else with my doggos! Thanks again team for all you do!
Elaine S.
Elaine S.
1697218536
Staff were very helpful and saw my fur baby same day
kasi O.
kasi O.
1697129049
Friendly staff who are always kind to my cat.
Alison B.
Alison B.
1695846435
Excellent. My cat is feisty and the vet was super with her.
Mucky P.
Mucky P.
1695722106
Very caring and compassionate staff. We wouldn’t go anywhere else 🥰
Patricia B.
Patricia B.
1695648272
Always helpful and know what they are doing
Claire P.
Claire P.
1695278645
So helpful and understanding. Was seen very quickly. Thank you.
Stephen T.
Stephen T.
1694776423
Great vet and very helpful
Poonam D.
Poonam D.
1693749326
We recently moved all our animals to Portland vets in Horley and East Grinstead. I’m so impressed with the service I wish I’d move sooner! We receive full written details of any animal that undergoes any testing or surgery with very clear details of their results, a phone call before and after, and also photos of the animal whilst they are recovering from surgery with updates to how their recovery is going. The vets always gets back to us within the same day and all the staff always have a smile on their faces, nothing ever seems to much to ask! I absolutely adore Charlotte at Horley, she is just amazing!!
dean M.
dean M.
1693318942
Always helpful and pleasant
Tony H.
Tony H.
1692437644
Excellent.
Sandra G.
Sandra G.
1690805680
Very friendly staff great place to go to with you animals
Alison G.
Alison G.
1688985564
Knowledgeable and caring staff.
Theresa G.
Theresa G.
1687767164
Portland Pets go above and beyond. The staff are so friendly, professional and knowledgeable. The premises are clean and tidy and morning is too much trouble. Highly recommended.
Libby F.
Libby F.
1687335109
Very professional, caring, and compassionate
Adrian P.
Adrian P.
1683276637
Great service, no wait. Lovely people
Kelly H.
Kelly H.
1683214405
Great vets. The service is always brilliant
Stephanie H.
Stephanie H.
1682700980
I changed vets recently since getting two kittens after a terrible experience somewhere else. Portland Horley have been absolutely incredible and very supportive. I had to take my kitten in for an emergency appointment today and everybody was so calm and helpful, it definitely eased my own anxiety and I am so grateful. Thank you!
Craig S.
Craig S.
1677325308
The staff were all very polite and efficient, and rhe vet did fabulous job giving our kittens their first vaccine.
Dave M.
Dave M.
1677100379
Lovely people who actually care about the health and well-being of the animals in their care. Can't recommend them enough.
Tim R.
Tim R.
1676466010
Fantastic people always so helpful.
Jordan S.
Jordan S.
1672909115
Amazing practice with amazing staff :)
Cary C.
Cary C.
1671358419
Very friendly, helpful and knowledge staff. It is the best place to take my fur baby in the area!
DulceMamaMX
DulceMamaMX
1671134234
Great place and very lovely people attending.
Stephanie F
Stephanie F
1668947097
Brought my bulldog puppy to our vets (Portland Vets) with a very obvious issue. He was losing blood from his private’s, and was very scary for my children and I.Charlotte saw us and diagnosed immediately with a urethral prolapse.She was kind, compassionate and thorough.They were all so caring and accommodating from start to finish.He had surgery arranged, followed by medications and after his surgery, they sent me a what’s app pic of our boy, offering us much reassurance and consideration for our worries for him.His post op checks were always on time, never late seeing us and thorough with their explanation of all aspects of his condition and aftercare.I highly recommend this Vet practice.I feel they loved my puppy and would bend over backwards for him. This was so important for us, considering the type of issue we come against with him, also being highly anxious about him being put to sleep, being a flat faced breed & only 5 months old.The reception staff are so welcoming, and friendly and made a fuss over my boy, who is young and a little scared to begin with.Soon enough he was calm and loving the staff, receiving his cuddles.Thank you for being excellent!
J S
J S
1668016180
They did what they could for my little girl, but sadly she was lost to some form of aggressive cancer recently that no one could help. She was never scared to visit here, quite the opposite. Vets are expensive, period, but they handled my insurance claims well here.
a healing touch G.
a healing touch G.
1667420049
Staff are always friendly
Barbara F.
Barbara F.
1667074166
Brilliant service kind are caring staff. Nothing to much problem.
Sally R.
Sally R.
1666608864
Had to have a emergency appointment this morning for my Cat Lizzie. Staff and receptionist were fantastic. Would highly recommend Portland Vets.
Anne B.
Anne B.
1666120792
Very caring and reasonable prices.Staff are lovely.
Chris D.
Chris D.
1662748034
Great friendly service & always happy to help answer any questions or concerns with advice
Lee K.
Lee K.
1660992569
Fantastic vet practice, I would highly recommend, staff are extremely friendly and understanding when it is needed..we unfortunately had to say goodbye to our cat chewy a couple of weeks ago and the compassion they showed was amazing, sending a sympathy card was a very nice gesture and much appreciated.
angela T.
angela T.
1658913994
The vets and whole team at portland are fantastic. We haven't been in that many times but when you do go there is always such a warm welcome from everyone, it feels personal like vets used to in the olden days!! There is a real team/family feel to the place. I only wish they could offer a 24/7 service but totally understand its not that easy, that said their out of hours service at East Grinstead is also second to none, we unfortunately had to use this service last week but it was well worth the drive for first class care for your pets. Selfishly I probably should stop recommending them as I don't want them to go so busy I can't get an appointment!!!!Fantastic vets, fantastic nurses and brilliant receptionists, thank you all!
Ryan N.
Ryan N.
1657268370
What an amazing Vets, Portland Horley are.We run a busy Boarding Kennels and at times, dogs in out care need to see a Vet, as a Kennel owner there is nothing more worrying than looking after someone else Dog and it becoming sick and unable to see a Vet quickly. Portland Horley have never let me down, always taking the worry off my shoulders and fitting me in, and seeing to the Dogs so quickly, kindly and professionally. Even 15 mins before they closed (Sorry)Portland really are the best Vets I have come across.Thank you to all, including the Reception Team. Ryan @ Tagzvondeni Kennels
Robin P.
Robin P.
1652279387
Very knowledgeable vet. Sensitive to our older dog.
Caroline H.
Caroline H.
1646252506
Brilliant vets that diagnosed our dogs problems very quickly. Got her the specialist help she needed and saved her life.
guy S.
guy S.
1645456857
Very helpful, friendly and local
Sophie B.
Sophie B.
1644069928
I have always called up late minute for an emergency appointment and they have always fitted me in within an hour on a Saturday. Everyone’s polite and friendly - just want you want for your fur baby!
Paul Fennell (.
Paul Fennell (.
1642256210
Brilliant staff ,nurses and vets.100% invested in your animals welfareThey take the time and effort to fully explain everything and really want to know about your animals welfare and upkeep.Great venue and great vets
Paul P.
Paul P.
1642183904
Very helpful and friendly staff.
Matthew H.
Matthew H.
1642066928
Always very friendly and professional
mark Z.
mark Z.
1641840044
Brilliantly just outstanding. Highly recommended
Megan
Megan
1638202397
I have two bunnies and would recommend Portland to any rabbit owners in or around Horley! They are super kind and informative, and every staff member I've ever met, from receptionist to nurse is super lovely and friendly. Very reasonably priced too, not a very that you feel ripped off by. They truly care about the animals. Would give a 6/5 if I could!
Dave P
Dave P
1636624764
First time visiting Portland in Horley with our two nine week old kittens. The staff are lovely. Caring, attentive and welcoming. So glad we chose Portland for our two little pocket rockets!
Stuart H.
Stuart H.
1636022308
Top vets on area.
Gergana K.
Gergana K.
1635554963
Excellent service, very kind staff and lovely place for the pets! Glad that I found them!
Zena P.
Zena P.
1633027704
Good value for money friendly staff
Lucy S.
Lucy S.
1631629372
Great vets, really care about the animals and lovely helpful staff.
Joanna W.
Joanna W.
1631471228
Super friendly and helpful. My dog has always been comfortable around the staff
Frans C
Frans C
1630157904
A cheerful person at reception, vetenary was professional, approachable and helpful, good parking facilities,all staff informative and forthcoming with advice on animal welfare.
John H.
John H.
1628875374
They are the best Vets in the area. I would not use anyone else. They treat the pet owner with respect.
Andy W.
Andy W.
1627969277
Choosing somewhere for your pets is always difficult as you have to trust the people looking f after your pets. Portland vets have been absolutely fantastic, they are 100% there for the animals and not the money. They always provide really good advice and information without trying to sell unnecessary treatme to and procedures etc. Our cat always comes first and not their pockets. Genuine staff and would recommend anyone to take their pets there
Ed D.
Ed D.
1626453170
Fantastic people here. Fully checked out fur baby and clear concise explanation on what they did and what we need to do to get her on the mend.
Joanne M.
Joanne M.
1625939388
I can't honestly rate this vets enough, the staff on reception are so polite and friendly, the vets itself is clean and tidy and with a great choice of doggo toys to buy when you feel like a guilty pawrent. Charlotte is amazing, it's nice to have a vet who explains the process and who is also non judgemental and really cares and clearly knows her stuff.So pleased I've found you guys. Keep up the great work x x love mia and family
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