The Portland Vets team at Horley are compassionate professionals who are dedicated to providing the highest levels of care to our patients and clients. Find out more about them and their special interests below.
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We recently moved all our animals to Portland vets in Horley and East Grinstead. I’m so impressed with the service I wish I’d move sooner! We receive full written details of any animal that undergoes any testing or surgery with very clear details of their results, a phone call before and after, and also photos of the animal whilst they are recovering from surgery with updates to how their recovery is going. The vets always gets back to us within the same day and all the staff always have a smile on their faces, nothing ever seems to much to ask! I absolutely adore Charlotte at Horley, she is just amazing!!
I changed vets recently since getting two kittens after a terrible experience somewhere else. Portland Horley have been absolutely incredible and very supportive. I had to take my kitten in for an emergency appointment today and everybody was so calm and helpful, it definitely eased my own anxiety and I am so grateful. Thank you!
Brought my bulldog puppy to our vets (Portland Vets) with a very obvious issue. He was losing blood from his private’s, and was very scary for my children and I.Charlotte saw us and diagnosed immediately with a urethral prolapse.She was kind, compassionate and thorough.They were all so caring and accommodating from start to finish.He had surgery arranged, followed by medications and after his surgery, they sent me a what’s app pic of our boy, offering us much reassurance and consideration for our worries for him.His post op checks were always on time, never late seeing us and thorough with their explanation of all aspects of his condition and aftercare.I highly recommend this Vet practice.I feel they loved my puppy and would bend over backwards for him. This was so important for us, considering the type of issue we come against with him, also being highly anxious about him being put to sleep, being a flat faced breed & only 5 months old.The reception staff are so welcoming, and friendly and made a fuss over my boy, who is young and a little scared to begin with.Soon enough he was calm and loving the staff, receiving his cuddles.Thank you for being excellent!
They did what they could for my little girl, but sadly she was lost to some form of aggressive cancer recently that no one could help. She was never scared to visit here, quite the opposite. Vets are expensive, period, but they handled my insurance claims well here.
Fantastic vet practice, I would highly recommend, staff are extremely friendly and understanding when it is needed..we unfortunately had to say goodbye to our cat chewy a couple of weeks ago and the compassion they showed was amazing, sending a sympathy card was a very nice gesture and much appreciated.
The vets and whole team at portland are fantastic. We haven't been in that many times but when you do go there is always such a warm welcome from everyone, it feels personal like vets used to in the olden days!! There is a real team/family feel to the place. I only wish they could offer a 24/7 service but totally understand its not that easy, that said their out of hours service at East Grinstead is also second to none, we unfortunately had to use this service last week but it was well worth the drive for first class care for your pets. Selfishly I probably should stop recommending them as I don't want them to go so busy I can't get an appointment!!!!Fantastic vets, fantastic nurses and brilliant receptionists, thank you all!
What an amazing Vets, Portland Horley are.We run a busy Boarding Kennels and at times, dogs in out care need to see a Vet, as a Kennel owner there is nothing more worrying than looking after someone else Dog and it becoming sick and unable to see a Vet quickly. Portland Horley have never let me down, always taking the worry off my shoulders and fitting me in, and seeing to the Dogs so quickly, kindly and professionally. Even 15 mins before they closed (Sorry)Portland really are the best Vets I have come across.Thank you to all, including the Reception Team. Ryan @ Tagzvondeni Kennels
Brilliant staff ,nurses and vets.100% invested in your animals welfareThey take the time and effort to fully explain everything and really want to know about your animals welfare and upkeep.Great venue and great vets
I have two bunnies and would recommend Portland to any rabbit owners in or around Horley! They are super kind and informative, and every staff member I've ever met, from receptionist to nurse is super lovely and friendly. Very reasonably priced too, not a very that you feel ripped off by. They truly care about the animals. Would give a 6/5 if I could!
Choosing somewhere for your pets is always difficult as you have to trust the people looking f after your pets. Portland vets have been absolutely fantastic, they are 100% there for the animals and not the money. They always provide really good advice and information without trying to sell unnecessary treatme to and procedures etc. Our cat always comes first and not their pockets. Genuine staff and would recommend anyone to take their pets there
I can't honestly rate this vets enough, the staff on reception are so polite and friendly, the vets itself is clean and tidy and with a great choice of doggo toys to buy when you feel like a guilty pawrent. Charlotte is amazing, it's nice to have a vet who explains the process and who is also non judgemental and really cares and clearly knows her stuff.So pleased I've found you guys. Keep up the great work x x love mia and family
I had to take my Flo here last week, we knew she was going to be put to sleep so it was very emotional. In spite of the Covid restrictions the vet I spoke to was very patient and understanding. And said we could be with her at the end..I didn't go in I didn't want to see her go really. But I could have which is good!
Probably the best vet practice in Surrey.Family runs. Not with Vet medicAlways polite, treats you with common curiosity.Very professional everything they do, and treat you with empathy to their clients and animals.